An online order is a promise about an object you have not touched. These are the checks we run so that promise holds.

1. The model number is exact

Brands sell near-identical models with one different digit in the code. We match the code on the box to the code on the product page, so you receive the model you clicked, not the closest one in stock.

2. The serial number is genuine and brand-registerable

Every appliance carries a serial number that the brand uses for warranty. We record it on the invoice so that a warranty claim needs one document, not a conversation.

3. Box contents are complete

Downrods, remote controls, inlet hoses, stands, shelves, screws. A missing accessory turns a working product into a return.

4. The warranty is real and in writing

We state the warranty on the product page, taken from the brand, not estimated. Where the brand warranty differs between the product and the compressor or motor, both are written down.

5. The invoice carries HSN and GST

Your invoice shows the HSN code and the GST split, because you may need it for a business claim or an input credit.

What happens after delivery

Open the box in front of the delivery person where possible. If something is damaged or missing, tell us the same day with a photograph — that is the fastest route to a replacement, and it protects you if the brand asks for a transit-damage inspection.

Any doubt about a product before ordering, write to support@jmsons.in with the link and we will answer honestly whether it suits what you need.