Refund & Return Policy

Last updated: 22 October 2026

Return window

Unused items can be returned within the window stated on the product page, counted from the day the order is delivered. If a product page does not state a window, the standard window is 7 days.

What can be returned

• The item is unused, unwashed and in its original packaging with tags and accessories intact.
• The item is damaged, defective or different from what you ordered.
• All items in the original pack quantity are returned together.

What cannot be returned

• Innerwear, personal care and hygiene products once the seal is opened.
• Perishable goods and items with an expiry date.
• Products marked non-returnable on the product page.
• Items damaged after delivery through use or improper storage.

How to start a return

Open your account, go to Orders, choose the item and select Return. You can also write to support@jmsons.in with your order number and a photo of the item. Keep the packaging until the return is closed.

Pickup and inspection

We arrange a pickup where our courier covers your pin code. In other locations we ask you to ship the item to our address and reimburse the shipping cost. Every return is inspected before the refund is approved.

Refund timelines

• Prepaid orders: refunded to the original payment method within 5 to 7 working days of approval.
• Cash on delivery orders: refunded by bank transfer to the account details you provide.
• Shipping charges are refunded only when the return is due to our error.

Exchanges

If you need a different size or colour, place a fresh order and return the original item. This is faster than a swap because the new item ships immediately.

Cancellations

Orders can be cancelled from your account until they are dispatched. Once dispatched, please use the return process instead. Prepaid orders cancelled before dispatch are refunded in full.

Contact

Questions about a return or refund: support@jmsons.in or 98424 29888.